What is VoIP
VoIP “Voice over Internet Protocol” is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet.
Cost Saving on VoIP
Cloud PBX Features
Cloud PBX provides the user with a Web based login, that provides real time statistics of Call Duration and Cost.
A media file can be uploaded to the Cloud PBX and be used for functions such as playing advertisements and announcing new product and services to your customers, instead of music on hold. Can also be used for a professional “out of business hours messages” playing to customers, then rater letting the phone ring and ring.
Interactive Voice Response is an automated function that interacts with your callers, gathers information and directing calls to the appropriate extension.
Either the call is answered or it is sent to Voicemail. In a Hunt Group the caller is sent in sequence to each agent and the first available one will answer. Callers in a Hunt Group do not hear music while on hold.
The callers will hear music while on hold until an agent answers the call or the call times out and is sent to voicemail.
Cloud PBX support automatic call recording for inbound and outbound call, and safely stores your recording in the cloud, for you to access at your convenience through our user friendly web.
Call statistics are quantitative information about your company’s calls that provide customer insight. They are gathered in real time by telephony-integrated software called Call Center Software
Voicemail can be setup per extension.
Cloud PBX Features
Lower Hardware & Servicing Costs
Hosted PBX does not require a large up-front capital investment, nor does it require ongoing maintenance and personnel to manage the system.
Work is no longer a place we go. Work is something we do, whether it is at home or the local coffee shop. Hosted PBX allows employees to work anywhere, anytime, and on any device, they choose. One device can even support two numbers, and business calls placed on the mobile can appear as if they came from the person’s desk.
A real-time costing using PBX data allows organizations to compare carrier costs and cost allocation with real-time fraud detection, analysis of over, under, or unused assets with trend reporting; measurement of key performance indicators across your voice network; comparison of different carrier rates; and mobile spend management.
Being able to scale and grow your phone system as your business grows is a huge benefit of using hosted PBX. Unlike, on-premises systems, hosted PBX allow organizations to easily add or remove extensions and lines without hassle or additional capital investment. And on top of that, you only pay for what you use.
Some businesses rely on their systems for critical tasks. Financial traders and health care organizations cannot risk interruption and downtime when they get a heavy call volume. Redundancy, up time guarantees, and reliability come with using a hosted PBX.
Hosted PBX allows organizations to service various customers around the world, no matter what time it is at headquarters. Local numbers can ring to call centres in another area without the customer even knowing.