Telkom LTE

You can use the LTE service anywhere within the relevant provider's Telkom coverage area. However, LTE is designed to be a fixed home-based product, and it can take up to 24 hours to connect to a new tower if you move it.

Your LTE service will be delivered within 10 business days, provided payment has cleared (stock dependent).

Yes, you can use the SIM in any other compatible device. However, you must be within the Telkom Network coverage area.

No, it is not suitable for mobile use. The Uncapped LTE SIM should only be used in a compatible LTE router.

Yes, you will need your original barcoded Identity Document and a valid proof of residence. You will also need to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.

Yes, but there will be a 3-month waiting period before you can upgrade/downgrade again.

No, there are no speed limits on top-up data.

Yes, the service does not work outside these times unless using top-up data.

Yes.

Yes. All Capped LTE packages can be upgraded or downgraded via your Client Control Panel. Note that package changes will only be effective on the 1st of the following month, regardless of when the request is made

All LTE packages are charged pro-rata. If you sign up halfway through the month, you will pay half the monthly fee and receive half the data for the rest of the month.

In-bundle Anytime data will roll over for up to 60 days within a calendar month. Unused Night Surfer data does not roll over.

You can check your data usage at any time via your Client Control Panel.

Yes, top-ups are available in the Client Control Panel.

Yes, a calendar month's notice is required if you decide to cancel your package.